Terms and Condition
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.
You are responsible for maintaining the confidentiality of the password chosen by You when You purchases on the Website and for restricting access to your computer and/or email address to prevent unauthorized access to your account
Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability.
Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates.
The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only.
Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm your Order at the altered price.
All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by dispatching You an email that confirms that the Product has been dispatched (the “Dispatch Notice”). The Contract between Us will only be formed when We send You the Dispatch Notice Slip.
You may cancel a Contract and obtain a refund any time within 14 days after receipt of Products by notifying Us in writing and returning the Products by Email at http://www.urbanchicoutlet.com/Contact-Us.html
of these Conditions.
Nothing herein shall affect your statutory rights.
SECURE ONLINE SHOPPING
We believe buying on-line at urbanchicoutlet.com is as secure as shopping other online shop, as we are part of PayPal the world best fast, secured payment services.
It is important to Us that You are delighted with all our Products. If there is any reason why You are not completely satisfied with any Product You order from Us, You can simply return it to Us within 14 days from receipt provided it is unused and in a re-saleable condition and you can supply the despatch note as your proof of purchase. If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials We will credit the purchase price to your account This guarantee is in addition to and does not affect your statutory rights.
ALL deliveries will be made between 7am and 7pm Monday-Saturday (excluding Bank Holidays).
Sorry but we are unable to deliver on Bank Holidays - please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.
- Our standard delivery service is UK wide with the exception of those addresses listed under Terms and conditions: Delivery Locations’.
- Deliveries to The US, UK, Middle East will take longer.
International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.
In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.
Delivery may be delayed by local customs because of this but unfortunately this is out of our control.
We will begin Our missing parcels procedure if your Order fails to arrive within 10 days (UK only) and 20 days (International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders
Every delivery comes with a Despatch Note (Slip) listing the contents. You need this document to make a return. You will need to choose the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each product you are returning. This will help us improve the quality of our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.
For reasons of health and hygiene, we cannot offer refunds on food, grooming products, pierced jewellery and underwear. In addition, swimwear cannot be returned if the hygiene strip has been removed.
International Purchases and Returns
Purchases from this Website are in British Pounds (GBP). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which you are liable to pay.
The prices shown on our website are inclusive of VAT (or similar sales tax). All UrbanChicOutlet products are priced in British Pound Sterling (GBP). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place.
Please note that all UrbanChicOutlet orders are shipped from the UK and China. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.
Returns to us are at Your cost and You should keep evidence of having sent the items, such as a certificate of posting. In all cases the items must be in their original condition. You must return the items to us in accordance with the terms of sale.